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Cerebro FAQ
Cerebro FAQ
Frequently asked questions about Cerebro
78 articles in this collection
Written by
Cerebro Support
General questions
What's the difference between the pricing plans?
Written by
Cerebro Support
Updated over a week ago
How does the free 60-days trial works?
Written by
Cerebro Support
Updated over a week ago
Can we start with a cloud hosted workspace and then move to an internally installed system?
Written by
Cerebro Support
Updated over a week ago
Which plan is used for the free trial?
Written by
Cerebro Support
Updated over a week ago
50 GB is not enough on trial period. Can we mount our current file server to Cerebro somehow?
Written by
Cerebro Support
Updated over a week ago
How do I upgrade from the Trial version to a commercial one? How to change pricing plan?
Written by
Cerebro Support
Updated over a week ago
Will I be charged automatically after the Trial period is over?
Written by
Cerebro Support
Updated over a week ago
I'm representing an educational institution (school). Do you offer any discounts or special terms for schools?
Written by
Cerebro Support
Updated over a week ago
Are there any discounts for Cerebro licenses?
Written by
Cerebro Support
Updated over a week ago
How many Universes is the purchased Cerebro license valid for? Can a user with a current license be added to a Universe?
Written by
Cerebro Support
Updated over a week ago
I need an example of a document, such as a contract or an invoice.
Written by
Cerebro Support
Updated over a week ago
Pricing, Free trial, Buy licenses and User account
Security
Written by
Cerebro Support
Updated over a week ago
What payment methods are supported?
Written by
Cerebro Support
Updated over a week ago
How do I pay for licenses?
Written by
Cerebro Support
Updated over a week ago
I didn't pay the invoice in time, the temporary license ran out and work is suspended. Can the temporary license be extended?
Written by
Cerebro Support
Updated over a week ago
How do I cancel regular payments (being charged automatically for licenses)?
Written by
Cerebro Support
Updated over a week ago
My card was charged, but I need fewer licenses during this period or don't need licenses at all. Can I cancel the payment?
Written by
Cerebro Support
Updated over a week ago
How soon after payment by card or transfer will the licenses be activated? When will I receive the invoice?
Written by
Cerebro Support
Updated over a week ago
When purchasing licenses, the "Pay by invoice" option was chosen by mistake. How do I cancel the requested invoice and pay by card?
Written by
Cerebro Support
Updated over a week ago
Cerebro Mobile application
Where can I find the mobile app for iOS or Android?
Written by
Cerebro Support
Updated over a week ago
Are some features unavailable in the mobile version of Cerebro?
Written by
Cerebro Support
Updated over a week ago
Cerebro API
Developing plugins for Cerebro. Where to start?
Written by
Cerebro Support
Updated over a week ago
An API function isn't returning a value, or the data is incorrect
Written by
Cerebro Support
Updated over a week ago
Can't find the API function I need
Written by
Cerebro Support
Updated over a week ago
The Python script takes a long time to run. How do I speed it up?
Written by
Cerebro Support
Updated over a week ago
Mirada
When opening a file with Mirada, the following message is displayed: "Do you want to restore file_path/file_name.lista ?"
Written by
Cerebro Support
Updated over a week ago
Mirada crashes
Written by
Cerebro Support
Updated over a week ago
Video file lags/has no sound/other issues with playing videos in Mirada
Written by
Cerebro Support
Updated over a week ago
Cerebro Desktop
How do I know that the system suits my needs?
Written by
Cerebro Support
Updated over a week ago
Where can I download the app for my OS?
Written by
Cerebro Support
Updated over a week ago
How can I delete Demo projects from the list in the Navigation screen?
Written by
Cerebro Support
Updated over a week ago
Error "You've exceeded the license limit for Universe XXX..." when creating a task or message
Written by
Cerebro Support
Updated over a week ago
Can't log into Cerebro using the password received after registering
Written by
Cerebro Support
Updated over a week ago
Error "ERROR: User was killed" after authorization
Written by
Cerebro Support
Updated over a week ago
"Connection failed" error during authorization
Written by
Cerebro Support
Updated over a week ago
How do I delete my account from a Universe (company)?
Written by
Cerebro Support
Updated over a week ago
I don't want to receive email notifications
Written by
Cerebro Support
Updated over a week ago
Can't download a file using the Cerebro client or upload a file to Cerebro
Written by
Cerebro Support
Updated over a week ago
How do I highlight workdays and weekends on the Gantt chart?
Written by
Cerebro Support
Updated over a week ago
How do I free space in the cloud or local storage?
Written by
Cerebro Support
Updated over a week ago
I deleted tasks or messages, but the storage space wasn't freed
Written by
Cerebro Support
Updated over a week ago
How do I restore an accidentally deleted task or message?
Written by
Cerebro Support
Updated over a week ago
Our local network uses HTTP proxy with authorization for connecting to the Internet. How do we set up a Cerebro connection?
Written by
Cerebro Support
Updated over a week ago
How do I launch the Cerebro client automatically on OS startup?
Written by
Cerebro Support
Updated over a week ago
How can I set up email and Cerebro app notifications?
Written by
Cerebro Support
Updated over a week ago
How can I change where files are saved or downloaded to on my local device?
Written by
Cerebro Support
Updated over a week ago
I forgot my password. How can I restore password for Cerebro client?
Written by
Cerebro Support
Updated over a week ago
Why can't the user switch the task status to a certain one?
Written by
Cerebro Support
Updated over a week ago
I can't change the task status, the status I need isn't on the list
Written by
Cerebro Support
Updated over a week ago
What is the difference between a standard and an email user?
Written by
Cerebro Support
Updated over a week ago
Our company uses various operating systems. How can users of one OS (for example, MacOS) open files that were sent to the server from another OS (for example, Windows)?
Written by
Cerebro Support
Updated over a week ago
Our company is changing its external IP address or DNS name. What settings do we need to change for Cerebro to work correctly?
Written by
Cerebro Support
Updated over a week ago
How do I set up permissions for users?
Written by
Cerebro Support
Updated over a week ago
Issues with access speeds / Low work speed
Written by
Cerebro Support
Updated over a week ago
Cerebro client crashes
Written by
Cerebro Support
Updated over a week ago
How do I restore a deleted user?
Written by
Cerebro Support
Updated over a week ago
Can't create a user in Cerebro. I get a message that the user is either deleted or a member of another Universe when entering the email
Written by
Cerebro Support
Updated over a week ago
How can I change the file structure in the Cargador storage, set up a tree structure according to the project tree?
Written by
Cerebro Support
Updated over a week ago
As an Administrator or Supervisor, can I log in as a user in user emulation mode?
Written by
Cerebro Support
Updated over a week ago
What limits are there for the file storage size, the number of tasks and messages?
Written by
Cerebro Support
Updated over a week ago
Task status changes on its own
Written by
Cerebro Support
Updated over a week ago
Can't change the status. The status is available in the list, but nothing happens when changing the status and it remains the same
Written by
Cerebro Support
Updated over a week ago
Need to change the email of a standard user or email-user
Written by
Cerebro Support
Updated over a week ago
Need to change the Name or other information of a standard Cerebro user
Written by
Cerebro Support
Updated over a week ago
Is it possible to add custom fields or properties to a task?
Written by
Cerebro Support
Updated over a week ago
How do I change the Universe's name?
Written by
Cerebro Support
Updated over a week ago
How can I send a file to a user that doesn't use Cerebro?
Written by
Cerebro Support
Updated over a week ago
How can I clear the Cerebro cache or delete downloaded files (pictures, videos, comments and so on) from local hard drive?
Written by
Cerebro Support
Updated over a week ago
A currently existing user was sent an invitation to our Universe. He accepted it, but our projects and tasks still aren't visible to him
Written by
Cerebro Support
Updated over a week ago
Can't reset my password: Getting a message that this email doesn't exist/the email is wrong
Written by
Cerebro Support
Updated over a week ago
How do I give a user Administrator permissions?
Written by
Cerebro Support
Updated over a week ago
How can I delete a user?
Written by
Cerebro Support
Updated over a week ago
How do I remove my user from a Universe/ How do I remove Demo projects from a list?
Written by
Cerebro Support
Updated over a week ago
Are there Favorite tasks in Cerebro? How can I navigate my Favorites?
Written by
Cerebro Support
Updated over a week ago
How can I change the interface language?
Written by
Cerebro Support
Updated over a week ago
Comment authors' names aren't visible in the forum. Why aren't all users of my company visible?
Written by
Cerebro Support
Updated over a week ago
How can I log in as another user or change accounts?
Written by
Cerebro Support
Updated over a week ago
In the Search tab, only 1000 tasks/messages/attachments are visible. How do I remove this limit?
Written by
Cerebro Support
Updated over a week ago