Cerebro FAQ

What's the difference between the pricing plans?

Written by Cerebro Support
Updated over a week ago

How does the free 30-days trial works?

Written by Cerebro Support
Updated over a week ago

Can we start with a cloud hosted workspace and then move to an internally installed system?

Written by Cerebro Support
Updated over a week ago

Which plan is used for the free trial?

Written by Cerebro Support
Updated over a week ago

30 GB is not enough on trial period. Can we mount our current file server to Cerebro somehow?

Written by Cerebro Support
Updated over a week ago

How do I upgrade from the Trial version to a commercial one? How to change pricing plan?

Written by Cerebro Support
Updated over a week ago

Will I be charged automatically after the Trial period is over?

Written by Cerebro Support
Updated over a week ago

I'm representing an educational institution (school). Do you offer any discounts or special terms for schools?

Written by Cerebro Support
Updated over a week ago

Are there any discounts for Cerebro licenses?

Written by Cerebro Support
Updated over a week ago

How many Universes is the purchased Cerebro license valid for? Can a user with a current license be added to a Universe?

Written by Cerebro Support
Updated over a week ago

I need an example of a document, such as a contract or an invoice.

Written by Cerebro Support
Updated over a week ago

Security

Written by Cerebro Support
Updated over a week ago

I can't connect to my Account to pay for the licenses

Written by Cerebro Support
Updated over a week ago

What payment methods are supported?

Written by Cerebro Support
Updated over a week ago

How do I pay for licenses?

Written by Cerebro Support
Updated over a week ago

I didn't pay the invoice in time, the temporary license ran out and work is suspended. Can the temporary license be extended?

Written by Cerebro Support
Updated over a week ago

How do I cancel regular payments (being charged automatically for licenses)?

Written by Cerebro Support
Updated over a week ago

My card was charged, but I need fewer licenses during this period or don't need licenses at all. Can I cancel the payment?

Written by Cerebro Support
Updated over a week ago

How soon after payment by card or transfer will the licenses be activated? When will I receive the invoice?

Written by Cerebro Support
Updated over a week ago

When purchasing licenses, the "Pay by invoice" option was chosen by mistake. How do I cancel the requested invoice and pay by card?

Written by Cerebro Support
Updated over a week ago

How do I change my login email for the Account or add an account for managing licenses?

Written by Cerebro Support
Updated over a week ago

Where can I find the mobile app for iOS or Android?

Written by Cerebro Support
Updated over a week ago

Are some features unavailable in the mobile version of Cerebro?

Written by Cerebro Support
Updated over a week ago

Developing plugins for Cerebro. Where to start?

Written by Cerebro Support
Updated over a week ago

An API function isn't returning a value, or the data is incorrect

Written by Cerebro Support
Updated over a week ago

Can't find the API function I need

Written by Cerebro Support
Updated over a week ago

The Python script takes a long time to run. How do I speed it up?

Written by Cerebro Support
Updated over a week ago

When opening a file with Mirada, the following message is displayed: "Do you want to restore file_path/file_name.lista ?"

Written by Cerebro Support
Updated over a week ago

Mirada crashes

Written by Cerebro Support
Updated over a week ago

Video file lags/has no sound/other issues with playing videos in Mirada

Written by Cerebro Support
Updated over a week ago

How do I know that the system suits my needs?

Written by Cerebro Support
Updated over a week ago

Where can I download the app for my OS?

Written by Cerebro Support
Updated over a week ago

How can I delete Demo projects from the list in the Navigation screen?

Written by Cerebro Support
Updated over a week ago

Error "You've exceeded the license limit for Universe XXX..." when creating a task or message

Written by Cerebro Support
Updated over a week ago

Can't log into Cerebro using the password received after registering

Written by Cerebro Support
Updated over a week ago

Error "ERROR: User was killed" after authorization

Written by Cerebro Support
Updated over a week ago

"Connection failed" error during authorization

Written by Cerebro Support
Updated over a week ago

How do I delete my account from a Universe (company)?

Written by Cerebro Support
Updated over a week ago

I don't want to receive email notifications

Written by Cerebro Support
Updated over a week ago

Can't download a file using the Cerebro client or upload a file to Cerebro

Written by Cerebro Support
Updated over a week ago

How do I highlight workdays and weekends on the Gantt chart?

Written by Cerebro Support
Updated over a week ago

How do I free space in the cloud or local storage?

Written by Cerebro Support
Updated over a week ago

I deleted tasks or messages, but the storage space wasn't freed

Written by Cerebro Support
Updated over a week ago

How do I restore an accidentally deleted task or message?

Written by Cerebro Support
Updated over a week ago

Our local network uses HTTP proxy with authorization for connecting to the Internet. How do we set up a Cerebro connection?

Written by Cerebro Support
Updated over a week ago

How do I launch the Cerebro client automatically on OS startup?

Written by Cerebro Support
Updated over a week ago

How can I set up email and Cerebro app notifications?

Written by Cerebro Support
Updated over a week ago

How can I change where files are saved or downloaded to on my local device?

Written by Cerebro Support
Updated over a week ago

I forgot my password. How can I restore password for Cerebro client?

Written by Cerebro Support
Updated over a week ago

Why can't the user switch the task status to a certain one?

Written by Cerebro Support
Updated over a week ago

I can't change the task status, the status I need isn't on the list

Written by Cerebro Support
Updated over a week ago

What is the difference between a standard and an email user?

Written by Cerebro Support
Updated over a week ago

Our company uses various operating systems. How can users of one OS (for example, MacOS) open files that were sent to the server from another OS (for example, Windows)?

Written by Cerebro Support
Updated over a week ago

Our company is changing its external IP address or DNS name. What settings do we need to change for Cerebro to work correctly?

Written by Cerebro Support
Updated over a week ago

How do I set up permissions for users?

Written by Cerebro Support
Updated over a week ago

Issues with access speeds / Low work speed

Written by Cerebro Support
Updated over a week ago

Cerebro client crashes

Written by Cerebro Support
Updated over a week ago

How do I restore a deleted user?

Written by Cerebro Support
Updated over a week ago

Can't create a user in Cerebro. I get a message that the user is either deleted or a member of another Universe when entering the email

Written by Cerebro Support
Updated over a week ago

How can I change the file structure in the Cargador storage, set up a tree structure according to the project tree?

Written by Cerebro Support
Updated over a week ago

As an Administrator or Supervisor, can I log in as a user in user emulation mode?

Written by Cerebro Support
Updated over a week ago

What limits are there for the file storage size, the number of tasks and messages?

Written by Cerebro Support
Updated over a week ago

Task status changes on its own

Written by Cerebro Support
Updated over a week ago

Can't change the status. The status is available in the list, but nothing happens when changing the status and it remains the same

Written by Cerebro Support
Updated over a week ago

Need to change the email of a standard user or email-user

Written by Cerebro Support
Updated over a week ago

Need to change the Name or other information of a standard Cerebro user

Written by Cerebro Support
Updated over a week ago

Is it possible to add custom fields or properties to a task?

Written by Cerebro Support
Updated over a week ago

How do I change the Universe's name?

Written by Cerebro Support
Updated over a week ago

How can I send a file to a user that doesn't use Cerebro?

Written by Cerebro Support
Updated over a week ago

How can I clear the Cerebro cache or delete downloaded files (pictures, videos, comments and so on) from local hard drive?

Written by Cerebro Support
Updated over a week ago

A currently existing user was sent an invitation to our Universe. He accepted it, but our projects and tasks still aren't visible to him

Written by Cerebro Support
Updated over a week ago

Can't reset my password: Getting a message that this email doesn't exist/the email is wrong

Written by Cerebro Support
Updated over a week ago

How do I give a user Administrator permissions?

Written by Cerebro Support
Updated over a week ago

How can I delete a user?

Written by Cerebro Support
Updated over a week ago

How do I remove my user from a Universe/ How do I remove Demo projects from a list?

Written by Cerebro Support
Updated over a week ago

Are there Favorite tasks in Cerebro? How can I navigate my Favorites?

Written by Cerebro Support
Updated over a week ago

How can I change the interface language?

Written by Cerebro Support
Updated over a week ago

Comment authors' names aren't visible in the forum. Why aren't all users of my company visible?

Written by Cerebro Support
Updated over a week ago

How can I log in as another user or change accounts?

Written by Cerebro Support
Updated over a week ago

In the Search tab, only 1000 tasks/messages/attachments are visible. How do I remove this limit?

Written by Cerebro Support
Updated over a week ago