By default, Cerebro works with the file storage using TCP ports 45431, 4080 and 45430. You'll need to make sure that your network has these ports open. To do so, test your connection settings.
Main menu > Tools > Administrator....
File storage tab.
From the list, select the file storage your project files are located on.
In the right part of the screen, click Test near the fields: Native port, HTTP port, LAN port (if the field has a value).
Depending on your storage locations, "Successful" are:
All tests being green is also considered normal.
If the tests are unsuccessful, you need to contact your system administrator to open ports 45431, 4080 and 45430 in your network.
If all the ports are available, but the error persists, check the Cerebro client connection settings. To do this:
If the ports are available, the settings are correct, but the error persists, you need to check the error in the Cargador interface window. To open this window, click on the area in the top-right part of the Cerebro window. Next:
Most common errors and their solutions:
Solution:
Check the connection settings of the user who sent the file. The user will then have to send the file to storage again. To do so, using the device from which the file was being uploaded from, right-click the file and select "Upload..." in the context menu. The uploaded file will be available for download.
Solution:
If you're using cloud storage, make sure that you're connected to the Internet, and that all necessary ports are open.
If you're using local storage, check that the hosting server is on and running the Сargador service.
If all the solutions described above didn't help, contact our Support: https://cerebrohq.com/en/support/.
Please provide us the error description from the Cargador interface progress screen.