Cerebro FAQ

Frequently asked questions about Cerebro

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80 articles in this collection
Written by Cerebro Support
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How do I know that the system suits my needs?

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Written by Cerebro Support
Updated over a week ago

Where can I download the app for my OS?

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Written by Cerebro Support
Updated over a week ago

How can I delete Demo projects from the list in the Navigation screen?

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Written by Cerebro Support
Updated over a week ago

Error "You've exceeded the license limit for Universe XXX..." when creating a task or message

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Written by Cerebro Support
Updated over a week ago

Can't log into Cerebro using the password received after registering

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Written by Cerebro Support
Updated over a week ago

Error "ERROR: User was killed" after authorization

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Written by Cerebro Support
Updated over a week ago

"Connection failed" error during authorization

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Written by Cerebro Support
Updated over a week ago

How do I delete my account from a Universe (company)?

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Written by Cerebro Support
Updated over a week ago

I don't want to receive email notifications

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Written by Cerebro Support
Updated over a week ago

Can't download a file using the Cerebro client or upload a file to Cerebro

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Written by Cerebro Support
Updated over a week ago

How do I highlight workdays and weekends on the Gantt chart?

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Written by Cerebro Support
Updated over a week ago

How do I free space in the cloud or local storage?

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Written by Cerebro Support
Updated over a week ago

I deleted tasks or messages, but the storage space wasn't freed

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Written by Cerebro Support
Updated over a week ago

How do I restore an accidentally deleted task or message?

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Written by Cerebro Support
Updated over a week ago

Our local network uses HTTP proxy with authorization for connecting to the Internet. How do we set up a Cerebro connection?

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Written by Cerebro Support
Updated over a week ago

How do I launch the Cerebro client automatically on OS startup?

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Written by Cerebro Support
Updated over a week ago

How can I set up email and Cerebro app notifications?

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Written by Cerebro Support
Updated over a week ago

How can I change where files are saved or downloaded to on my local device?

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Written by Cerebro Support
Updated over a week ago

I forgot my password. How can I restore password for Cerebro client?

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Written by Cerebro Support
Updated over a week ago

Why can't the user switch the task status to a certain one?

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Written by Cerebro Support
Updated over a week ago

I can't change the task status, the status I need isn't on the list

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Written by Cerebro Support
Updated over a week ago

What is the difference between a standard and an email user?

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Written by Cerebro Support
Updated over a week ago

Our company uses various operating systems. How can users of one OS (for example, MacOS) open files that were sent to the server from another OS (for example, Windows)?

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Written by Cerebro Support
Updated over a week ago

Our company is changing its external IP address or DNS name. What settings do we need to change for Cerebro to work correctly?

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Written by Cerebro Support
Updated over a week ago

How do I set up permissions for users?

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Written by Cerebro Support
Updated over a week ago

Issues with access speeds / Low work speed

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Written by Cerebro Support
Updated over a week ago

Cerebro client crashes

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Written by Cerebro Support
Updated over a week ago

How do I restore a deleted user?

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Written by Cerebro Support
Updated over a week ago

Can't create a user in Cerebro. I get a message that the user is either deleted or a member of another Universe when entering the email

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Written by Cerebro Support
Updated over a week ago

How can I change the file structure in the Cargador storage, set up a tree structure according to the project tree?

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Written by Cerebro Support
Updated over a week ago

As an Administrator or Supervisor, can I log in as a user in user emulation mode?

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Written by Cerebro Support
Updated over a week ago

What limits are there for the file storage size, the number of tasks and messages?

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Written by Cerebro Support
Updated over a week ago

Task status changes on its own

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Written by Cerebro Support
Updated over a week ago

Can't change the status. The status is available in the list, but nothing happens when changing the status and it remains the same

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Written by Cerebro Support
Updated over a week ago

Need to change the email of a standard user or email-user

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Written by Cerebro Support
Updated over a week ago

Need to change the Name or other information of a standard Cerebro user

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Written by Cerebro Support
Updated over a week ago

Is it possible to add custom fields or properties to a task?

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Written by Cerebro Support
Updated over a week ago

How do I change the Universe's name?

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Written by Cerebro Support
Updated over a week ago

How can I send a file to a user that doesn't use Cerebro?

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Written by Cerebro Support
Updated over a week ago

How can I clear the Cerebro cache or delete downloaded files (pictures, videos, comments and so on) from local hard drive?

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Written by Cerebro Support
Updated over a week ago

A currently existing user was sent an invitation to our Universe. He accepted it, but our projects and tasks still aren't visible to him

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Written by Cerebro Support
Updated over a week ago

Can't reset my password: Getting a message that this email doesn't exist/the email is wrong

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Written by Cerebro Support
Updated over a week ago

How do I give a user Administrator permissions?

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Written by Cerebro Support
Updated over a week ago

How can I delete a user?

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Written by Cerebro Support
Updated over a week ago

How do I remove my user from a Universe/ How do I remove Demo projects from a list?

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Written by Cerebro Support
Updated over a week ago

Are there Favorite tasks in Cerebro? How can I navigate my Favorites?

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Written by Cerebro Support
Updated over a week ago

How can I change the interface language?

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Written by Cerebro Support
Updated over a week ago

Comment authors' names aren't visible in the forum. Why aren't all users of my company visible?

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Written by Cerebro Support
Updated over a week ago

How can I log in as another user or change accounts?

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Written by Cerebro Support
Updated over a week ago

In the Search tab, only 1000 tasks/messages/attachments are visible. How do I remove this limit?

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Written by Cerebro Support
Updated over a week ago